We keep things simple: collect only what we need to serve you, never sell your information, and store it securely. The full policy is below.
When you request service, a quote, or contact us through the website, we collect information you provide directly:
We also receive technical data automatically: IP address, browser type, device, the page that referred you, the pages you view, and how you use them (for example how far you scroll or which buttons you tap). This comes from standard web server logs and from the analytics and advertising tools described in section 4.
If you visited from one of our ads or a link that identifies its source, we record that source with your request so we know which of our marketing is working.
We use the information you provide to:
We do not sell or rent your information. We share it only with vendors who help us run the business: our customer messaging and chat platform (LeadConnector / HighLevel), scheduling and dispatch software, payment processors, accounting and email tools, and Google, whose Analytics and Ads products measure how the site is used and how our ads perform. They receive only the data they need to do their job. If you use the chat widget on this site, the messages you send and basic session data are processed by that platform on our behalf. We may also disclose information when required by law or to protect the rights, property, or safety of customers and our team.
This site uses cookies and similar browser storage for three purposes:
We may show a different phone number depending on how you reached the site, so we can tell which marketing led to your call. Every number reaches our team.
You can clear or block cookies in your browser settings, install the Google Analytics opt-out add-on, or manage ad personalization in your Google ad settings. Some features, like the chat widget, may not work as expected if you block storage.
When you give us your phone number, you agree that we may call or text you about your service request: appointment confirmations, technician ETAs, quotes, and follow-up.
If you ask us to text you a discount code, for example through an offer on this site, you also agree to receive that code and follow-up messages about it, which may include occasional promotional offers from Valor Plumbing. Consent to receive texts is not a condition of any purchase.
Message frequency varies. Standard message and data rates may apply. Reply STOP at any time to opt out of texts, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent will not be shared with any third party.
If you give us your email address for an offer, we will send you the offer and may follow up with a small number of related emails. Every email includes an unsubscribe link.
Recorded calls, when applicable, are used for quality and training only.
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) and access controls on our internal systems. We retain customer records as long as needed to service warranties, comply with tax law, and resolve disputes.
You can ask us to access, correct, or delete the personal information we hold about you, or to stop using it for marketing. Email joshwarnat@valorplumbing.net and we'll respond within 30 days. Washington and other state residents may have additional rights under applicable law.
The site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided information, please contact us and we'll remove it.
We may update this policy as our business or the law changes. The “Last updated” date at the top of this page reflects the most recent revision.
Questions about this policy or how we handle your information?
Valor Plumbing LLC
Kent, WA 98042
(425) 691-8064
joshwarnat@valorplumbing.net